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Friday, October 6 • 9:15am - 10:00am
Using NLP to Turn Observations Into Insights

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Net Promoter Scores are one of the most popular ways for companies to measure customer satisfaction. This talk will highlight the value of going beyond a single score to leverage the customer’s voice to surface actionable insights. We will walk through examples of how unstructured text can lead to a more robust Net Promoter System that will enhance product quality, customer loyalty, and quality service.

avatar for Anne-Marie Currie, PhD.

Anne-Marie Currie, PhD.

Principal Data Scientist, Advisory Board Company

Friday October 6, 2017 9:15am - 10:00am CDT
Room 4 & 5 Optum, 13625 Technology Drive, Eden Prairie, MN, United States